Shipping Policy – ArrowPlaza
Last updated: November 30, 2025
Thank you for shopping at ArrowPlaza.
This Shipping Policy explains how we process, deliver, and handle shipping charges for orders placed through our website.
If you have any questions, please contact us at:
📧 contact@arrowplaza.com
1. Order Processing Time
- Orders are processed within 1–3 business days after payment is confirmed.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive an email notification once your order is packed and shipped.
2. Shipping Charges
Shipping fees may vary based on:
- Delivery location
- Product weight and size
- Courier service rates
Advance Payment for Shipping (Important)
For some orders, especially heavy, fragile, or out-of-city deliveries, the customer may be required to pay the shipping charge in advance before the order is dispatched.
ArrowPlaza reserves the right to request advance shipping payment to prevent courier return fees or failed delivery attempts.
If advance payment is required, our support team will contact you through:
- Phone
- SMS
- Messenger/WhatsApp (if applicable)
Orders will only be shipped after the shipping payment is confirmed.
3. Delivery Time
Estimated delivery time depends on location:
- Inside City: 2–5 business days
- Outside City: 3–10 business days
- Remote or rural areas may take longer due to courier limitations
Delivery times are estimates and may be affected by:
- Weather conditions
- Courier workload
- Holidays
- Unexpected delays
4. Delivery Partners
We work with trusted third-party courier services to deliver your orders safely and on time.
Once shipped, the courier company is responsible for delivery and transit updates.
We will share tracking information (if available) via email or SMS.
5. Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping details.
ArrowPlaza is not responsible for:
- Delays due to incorrect addresses
- Additional fees for reshipping
- Lost packages resulting from wrong address information
Please double-check your address before confirming your order.
6. Order Delays
Your order may be delayed due to:
- Natural disasters
- Courier congestion
- Inventory issues
- Public holidays
- Remote delivery zones
We will notify you if there is an unexpected delay.
7. Failed Delivery Attempts
If a courier tries to deliver but the customer is unavailable:
- The courier may attempt again
- The package may be returned to the warehouse
Return charges for failed/unreceived deliveries may apply in certain cases.
8. Damaged or Lost Packages
If your package arrives damaged:
- Take photos immediately
- Contact us within 24 hours at contact@arrowplaza.com
We will investigate with the courier and arrange a replacement or refund based on our Return & Refund Policy.
If a package is lost during transit, we will coordinate with the courier to resolve the issue.
9. International Shipping
If you plan to ship outside the country (optional):
- International shipping may be available depending on the destination
- Customs duties, taxes, or import fees are the customer’s responsibility
(You can tell me whether to keep this section or remove it.)
10. Contact Us
For shipping inquiries, tracking information, or questions, email us at: